You can spot a lazy, inconsiderate, unethical store manager when he/she fails to make the client feel special. That defines sub-standard.
Sub-human is one notch below sub-standard. This is where people are not only deprived of services, but also lied to about why services are being denied them. In short, the client is treated like a moron, like a commodity that doesn’t figure in at all in the overall picture: the company’s bottom line.
I experienced both sub-standard and sub-human treatment from the Subway staff located at 3895 Overland Ave, Culver City, California.
It began around 6:15 pm on February 6, 2018.
Seeing The Coffee Bean and Tea Leaf, next door, which has WiFi, was full I walked in the Subway and asked if they had WiFi. The girl told me the Coffee Bean’s WiFi reached their store. I ordered a six inch tuna subway, then plugged my laptop and logged on the internet. So far, so good.
I was facing the restroom door and noticed two homeless people walk in within a half hour interval. Shortly thereafter, the store manage, a twenty-something Latino with tattoos in his arms, placed an ‘Out of Order’ sign on the door. I love Latinos and don’t want anyone giving them a bad name. I overheard the girl who had served me tell the manager: “so, you are shutting it down”. From what I could see when the door had opened, the restroom was clean and presentable. They were shutting it down so as not to allow people from off the street to use it.
There is a way to address the problem. Simply place a sign on the entrance that says “Restroom only for Customers” and for good measure, place another sign on the door of the restroom saying: “For paying customers only”. This would deter at least 50% of stragglers from using the restroom.
Shortly after, the manager went into the restroom with cleaning materials on hand to clean it up.
When it came time for me to use the restroom, the girl told me it was out of service, to which I replied it was not. I asked to speak to the manager. She told me there was phone number on the door I could call to complain.
The manager (who looked like death warmed over, straight out of a comic strip, at best like a former gang member) told me the same thing: “the restroom is out of service”. I told him there is nothing wrong with the restroom and I saw him place the sign to keep people from the street out.
He said it was dirty and out of use. I told him I saw him walk in to clean it.
He was running out of ammo, and blurted: “and besides, you have been in here far too long”.
That was the last straw. I told him I was a paying customer and he didn’t have the right to tell me how long I could stay in his store. Besides, a busy restaurant is a good sign for people looking in.
I walked out. Today, I lodged a formal complaint with Subway head office.
The reason scumbags like the above get away with stunts is because no one bothers to complain. America is being turned into a banana republic from the grass-root level. The days when the customer was “King” (“Queen”) are over.
If I return to that store and see that douche bag again…well, I won’t tell you what will happen next.